Less Chaos More Cash
by Aaron Crowley
Many small businesses struggle to deliver their products and services on time. Many owners spend their time putting out fires instead of growing the business. Many are plagued by costly mistakes.
These businesses are in chaos.
Chaos exists when important work and critical tasks fall through the cracks as they are either performed incorrectly, at the wrong time, or simply not at all.
This happens for two reasons.
The Deadly Assumption™ — the owner mistakenly believes that some work is so basic and fundamental and thus so obviously important that it “goes without saying” and that it need not be explained … thus the successful completion of work falls through the cracks.
The Change Chain Phenomenon ™ — because of new employees, new customers, new competition, etc. changing roles and redistributed work assignments takes place constantly within the business. As this occurs, work is bound to fall through the cracks.
The solution to this problem is a process.
For the important work to get done right and at the right time, a three-step management process must be applied:
• Assigning the Position that will perform the work or task
• Defining the Result the task must produce in clear and measurable terms
• Designing the Operation that when followed will consistently produce the desired result